Assist is the only Help Desk specifically designed for the special requirements that are required by schools. The unique nature of schools that have a laptop
program require facilities that corporate help desk products cannot deliver on.

The system is web based and is not restricted to user licenses.

Fundamentals of the Assist Help Desk system.

· User issues are logged and their status is tracked through to resolution.
· Asset management built in.
· Allocation of tasks can be manual or automatic.
· Multiple views of a single issue.
· Automatic escalation of issues.
· Standard Response Libraries
· Knowledge Base.